Refunds Policy

If you have received your goods and they are not in satisfactory condition when you receive them they will be replaced at no charge.

If the product you receive does not match the description of what you ordered, we will replace your order with the correct items at no charge.

If you placed an order and subsequently decided you do not want the product, your order can be returned and we will refund the price to you (less postage) providing:

1) The product has not been opened and packaging is fully intact.

2) You inform us by email within 5 days of receiving order.

3) All charges relating to returning the product are paid by the customer.

4) Any goods damaged in transit please direct your calls to the relevent shipper.  We urge that you insure your purchases for loss and damage whilst your products are in transit.

 

Effective 1/4/2015

(c)2015 Colleen's Cafe Bags