Delivery Information

Your order will be processed and sent within 24-48 hours depending when your place your order with Collen's Cafe Bags.  (We process orders during business hours Mon-Fri 8:30am to 4:30pm).  Delivery times range between 2-5 days for metropolitan areas (QLD, NSW & VIC) and can take upto 5-10 days for regional areas and NT, WA & SA.

Remote areas can sometimes take longer based on your local post service. For Australian deliveries we use Australia Post Regular or for a slightly higher fee Australia Post Express.  All parcels have a tracking number which will be emailed to you. If you believe you have not received your order in due time please check first with your local post office that it is not awaiting collection and/or notify us by email or phone 0742205855

International Orders
All international orders are processed in AUD and freight varies based on weight and location.

We offer two freight options for International orders. Regular Australia Post International Airmail - This is the most cost effective option, however parcels are uninsured and do not require signature upon delivery so please be aware that if your parcel is delayed or lost we cannot track your order and we will not be held responsible for missing orders. Australia Post Express Courier International - This option is insured with a tracking number that can be traced and requires signature upon delivery for your security and protection. This is our recommended freight option. 

Freight delivery times depend upon your location
Regular International Airmail average 5-14 business days.
Express Courier International average 3-5 business days.

If you would like further information before placing your order please contact us with any questions regarding freight or payment on international orders.

Bags will be delivered by Australia Post in regular post prepaid satchels unless otherwise requested.  Pickups are welcome in the Cairns area.  

Current Pricing for Pre Paid Australia Post Satchels  (Effective 1/4/2015)
$8.35 for up to 500g
$13.50 for up to 3kg
$16.65 for up to 5kg 

Parcels greater than 5kg will be packaged as per set weight and will be invoiced to that set weight.  Insurance is not included and is available for an extra cost upon request

(c)2015 Colleen's Cafe Bags